Your Premium Support ticket must be used within 365 days of purchase.
A ticket is defined as a single support issue that can be resolved with 8 hours or less of labor by our Premium Support staff. A single support issue is an issue that cannot be broken down into smaller issues. If it can be broken down, each smaller issue would be considered a ticket in itself.
Our Premium Support staff will agree upon the definition of the issue with you when you open your ticket. The ticket will be closed after the Premium Support staff has delivered one or more suggested solutions to you. If we are unable to deliver an acceptable solution, you will be notified and your ticket will be cancelled.
- Product feature enhancements
- Onsite support (we do all work remotely)
- Performance tuning
- Writing documentation