Phenomenon: Run into the issue "14016: The license file installed to the machine hosting Appeon Server allows only %1 CPU(s), but %2 CPUs are detected" after applying the license file.
Cause: The CPU number on the machine exeeds the maximum allowed number in the license file.
Solution: Please provide us the following information to fix this issue.
- Click the Activate button to generate the license.activation.bin file and send it to us.
- Provide us the license.appeon file you are currently using.
- Provide us the screenshot of the Licensing page.
- Provide us the appeonserver.log and appeonerror.log files, here is the article stating how to generate the log files: http://support.appeon.com/index.php?/Knowledgebase/Article/View/50/11/what-you-can-provide-to-us-for-further-debugging-when-you-run-into-the-appeon-server-related-issues