Symptom

After PowerBuilder is upgraded to 2022, the DataWindow with Arial font displays correctly in print preview mode. However, the font looks like Courier New when printed with Kyocera printers.

Design vs Output

Note: There is no such issue with Canon printers, Microsoft Print to PDF or when exported to PDF.


Environment 

PowerBuilder 2022 and later


Cause

There is a compatibility issue between PowerBuilder 2022 and the old driver of Kyocera printers (such as Kyocera ECOSYS M6635cidn KX or Kyocera FS-4200DN).


Resolution

Update the driver of your Kyocera printers to the latest version (e.g.: upgrading the driver from PCL5 to PCL6).
 

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